Villas Holidays is responsible for ensuring that the description of the properties corresponds to its general characteristics, except for transcription errors, although the guest accepts that there may be some specific change in its content as a result of the use of the such as household appliances, outdoor and indoor furniture or decorative elements that are renewed periodically.
Villas Holidays is not responsible for possible modifications that affect the home or its surroundings that are not directly controllable by Villas Holidays. Specifically, the guest may not claim any penalty if any of the following anomalies exist, provided they have not been foreseen by Villas Holidays:
1.- Internet/Wifi : It is only available if it is expressly indicated in the description of the accommodation. The Internet connection via WIFI is a service offered by the company free of charge for actions that consume not a very high amount of data. This service has not been taken into account to set the price of the reservation, so it will not be possible to claim due to speed problems or lack of connection.
Villas Holidays does not assume any guarantee for its continuous availability, its speed, its compatibility or its security. In general, Internet/Wifi is intended for vacation purposes, that is, it is not suitable for commercial or similar use. Any excessive discharge will mean that the router will stop working. If the guest needs more information, it can be contracted with an extra cost. Check with the reservations department.
2.- Satellite/cable television: If satellite or cable television is indicated in the description, this does not automatically mean that you will be able to receive all the programs you want. Homeowners, mostly foreigners, have decoders that are not always capable of capturing all international programmes.
If in any case, the guest decodes the TV, it will imply a deduction of a part of the guarantee deposit.
3.- Water and electricity: There may be occasional cuts or pressure failures in the water and electricity supply, due to the increase in inhabitants in the area, especially in high season. In no case can Villas Holidays or the owner of the property be held responsible for the inconvenience or damage caused by said limitations.
4.- Works: The accommodations are generally private properties of different individual owners and are generally located in large residential areas. The accommodations are not usually found in tourist complexes, so incidentally it can happen that unexpected constructions take place in the surroundings. These works are usually carried out by owners, building contractors or government organizations with whom Villas Holidays has no relationship and therefore we have no influence on these actions. Neither the Accommodation Provider, nor the Reservation Agent, nor the Landlord therefore assume any responsibility for inconvenience caused by works that are not carried out on behalf of the Accommodation Provider.
5.- Accident and theft: Neither Villas Holidays nor the owner of the accommodation are responsible for any damage or loss (injury, illness, death, material damage or theft) suffered by the guest or their companions during their stay. When making the reservation, the guest assumes responsibility for his personal safety and that of his belongings and exempts Villas Holidays and the owner of the property from any responsibility for them. To minimize potential risks, special prevention is requested in the use of the kitchen as well as the pool, since they are areas of the house with additional risks for the guest, as well as making sure that all the doors and windows of the property are closed correctly. .
6.- Claim for insects: Villas Holidays will not be responsible for possible insects that may be found in the rented property, for which reason no compensation will be granted.
7.- Sheets and towels: Villas Holidays will provide sheets and towels in the rented house for the capacity of the house, unless otherwise agreed with Villas Holidays at the time of booking. It is your responsibility to use and care for them, otherwise, you may be penalized with a part of the guarantee deposit.
8.- Pool: Bathing with sun cream is prohibited, it is your responsibility to use the shower before using it to remove the remains of the sun cream. If you find traces of sun cream in the pool, Villas Holidays may charge an amount between €50 and €150 for its exhaustive cleaning.
9.- Air conditioning: In the event that the home has air conditioning, it is prohibited to turn on the air conditioning when guests are not in the home. Villas Holidays reserves the right to deduct disproportionate consumption from the guarantee deposit.
